Frequent Questions

Our website templates require intermediate knowledge of ZenCart, Adobe Photoshop and PHP. Please see the required software section on each template preview for these requirements. Buying a website template is not a substitute for experience using these programs.


Is it possible to reactivate my download link after it was deactivated?

Yes. Please contact Billing and they will reactivate your link. More »

What are the advantages of purchasing a website template?

The major advantage is price: You get a high quality design for just $75-$170. You don't have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality.

Do you provide any scripts with your templates or could you do some custom programming?

Our templates do not include any additional scripts. All forms such as newsletter subscription or search fields are inactive. Basic scripts can be easily added. Please select the Customise Template button on that particular template preview window.

What do I receive when I order a template from The osCommerce Store?

After you complete the payment via our secure form you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contain the following: PSD file(s), HTML file(s), fonts and a simple clip art library.
You will need unzipping software to open the .zip archive. Windows users may visit www.WinZip.com and Mac users may visit www.StuffIt.com.

All these elements are provided in Photoshop .psd files in external layers. This makes it easier to insert clip art library images into your designs based on The osCommerce Store website templates.

In what formats are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe ZenCart osCommerce® and Microsoft Expression Web.

Is it reasonable to make unique purchase of template that was already purchased before?

Yes. Because there is very small chance that you will find the same design on the net. There are more than 225,000,000,000 web pages online now according to statistics on www.google.com.

Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.

I would like to make payment by company check. Is that possible?

Details for check payment may be requested using the contact form.

Is there any return policy?

I ordered a template but haven't received the download information.

In this case please contact our Billing Department via support chat by phone or e-mail.

I was billed twice - I received 2 emails from the merchant account or credit card processor.

Make sure that these charges have different order IDs. If it is so, contact our billing department.

Is it possible to reactivate my download link if it was deactivated after 3 days?

Yes. Please contact our billing department and they will reactivate your link.

What is the best place to find photos/images for modification of my template?

We recommend you to purchase images from Adobe Stock.

I was wondering if you could give me the contact info for a particular designer?

Sorry, our corporate policy prohibits direct contacts with contractually obliged designers.

Is it possible to use your templates to develop websites for my customers?

Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with oridnary or exclusive licence you're entitled to create only one project (one domain name).

Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.

Will The osCommerce Store help me to edit my template?

The osCommerce Store offers you a variety of sources to help you with your template. Our Knowledgebase contains customers questions and most frequent problems. Anyway, you can always use The osCommerce Store 24/7 Ticket System or Live Support Chat to get qualified assistance from our support representatives.

Will The osCommerce Store help me to install my template?

Some of our products like osCommerce templates, and Zen Cart templates require installation to operate. Installation services are not included in the package price. The osCommerce Store offers you a variety of sources to help you with installation of your template including installation instructions, our Knowledgebase contains customers questions and most frequent problems. Anyway, you can always refer to our customizing service to install your template for you for a small fee.

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